Legal

Refund & Cancellation Policy

Last updated: August 18, 2026

1. Setup Fee & Subscription Billing

The Jessica AI phone assistant requires a one-time setup fee of 500 USD, followed by a recurring monthly subscription of 150 USD per gym location. Payments are processed securely by Stripe, and we do not store or have access to your card information.

2. Cancellation

You may cancel your subscription at any time by contacting us at [email protected] or (740) 293-3577. Cancellation stops future billing; it does not retroactively refund the current billing period or the one-time setup fee, unless otherwise required by law or stated below.

3. Refunds

The one-time setup fee covers configuring Jessica for your gym (schedule, pricing, FAQs, and call routing) and is non-refundable once that setup work has begun. Because Jessica is an active service (answering calls in real time on your gym's behalf), subscription fees for the current billing period are generally non-refundable once the service has been active during that period. If you believe you were billed in error, or if the service was not delivered as described, contact us within 14 days of the charge and we will review your request in good faith.

4. Custom Software Projects

Refunds for custom software development work (such as key-card check-in systems) are governed by the payment terms of the specific project agreement, not by this policy.

5. How to Request a Refund or Cancellation

Email: [email protected]
Phone: (740) 293-3577
Mail: 1011 Union St, San Diego, CA 92101, United States

6. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.